Meet Our Staff

Chrissy Smith has worked within the walls of Forest Hill Heights for 20 years.  She started in the Dining Room while still in high school working as an Evening Server and Dining Room Coordinator.  She then moved to the Recreational department as an Activity Aid.  After graduating from Towson University, she then left for several years, however, remained in health care working as an Adult Day Care Recreational Director.  Just a few years later the opportunity to return to where she started as the Recreational Director, allowed her to return to her roots which is where she has remained to this day.  Chrissy worked her way up to the Marketing Director and at the time of change of managing companies to the Hamister Group, she was promoted to the Administrator.  In 2021 Chrissy was promoted to the Area Operations Director Role and is currently overseeing 5 properties to include Forest Hill Heights

Rachel Jones RN, CM, DN and Director of Personal Care at Forest Hill Heights started working here 11 years ago as a server in the dining room while she was in high school. After her high school, with the encouragement of one of the residents who was a retired nurse, Rachel worked her way up through the nursing department as a Personal Care Aide, CMT, LPN Floor Nurse and now RN and Director. Her role is to oversee all medical aspects of residential life.

Something special about her is that her grandmother lived at Forest Hill Heights for 4 years and that gave her a unique perspective on resident life at Forest Hill Heights. FHH has become her home away from home with all her time here. She considers all her coworkers and the residents her family too and she strives to always have her doors open to staff, residents, and families. The nursing department at FHH aims to provide the most personalized care for your loved one.

Susan A. Goad, Sales and Marketing Department Representative at Forest Hill Heights joined the community in January 2022 after 20 years of working for and partnering with physicians, hospitals, and therapy practices. Her experience includes community education, program development, marketing, and administration. Her passion has always been helping seniors and families improve their health and quality of life by connecting them to valuable resources and solutions. Forest Lakes has been her home since 2006 and she resides there with her husband, three girls and dog Tucker. Susan is proud to be a part of the Forest Hill Heights and to be serving the Harford County and surrounding areas.

Tracy Wise, very experienced Register Nurse is relatively new staff member but has a vast knowledge base. Her previous specialty was in home care and she as Case Manager, would work with family and patients to develop a plan of care that was best suited. Tracy’s professional accomplishments include developing programs for wound care, home health aides and safety for seniors. She is excited to apply her knowledge, develop new goals, and continue to learn. Tracy is passionate, devoted RN, and who wants to give laughter, promote health and joy back to the residents.

Culinary Director at Forest Hill Heights, Rose Jorgenson’s goal is to provide nutritious, restaurant-oriented meals in the Dining Room. Rose makes sure the menus are updated frequently and change seasonally to keep the meals interesting and to appeal to different tastes. The Dining Room is treated like a restaurant but also allowing each resident to have someone to eat with, which is a great way to increase socialization and enjoyment.

Rose is a lifelong resident of Harford County and was very fortunate to have their mother live here at Forest Hill Heights for 6 and a half years. Rose’s team and they themselves aim to provide a pleasant and clean atmosphere so that each resident can enjoy the mealtimes.