Team
Dedicated and Compassionate Senior Care Team
At Forest Hill Heights, our team is the heart of everything we do. Families trust us to provide compassionate senior care, personalized support, and peace of mind during one of life’s most important decisions. From leadership and wellness to dining and recreation, every member of our team is committed to creating a safe, welcoming environment where residents feel valued, respected, and truly at home.
With years of experience in senior living and healthcare, our team understands the unique needs of older adults and their families. We work together to provide personalized care, meaningful engagement, and the reassurance that comes from knowing your loved one is supported by caring and capable professionals.
Executive Director
Shanell Smith
Shanell is an experienced senior living and healthcare leader and a Certified Dementia Practitioner with more than 20 years of experience in the healthcare industry. She began her career as a caregiver/ medication technician and have advanced through leadership roles in Sales and Marketing, Memory Care, Executive Leadership, and Operations. Prior to joining Forest Hill Heights, Shanell served as Vice President of Operations managing nine senior living communities across Virginia and Maryland. Throughout her career, she has remained passionate about dementia care, operational excellence, staff development, and creating compassionate person-centered care.
Admissions Director
Meghan Caine
Meghan brings more than 25 years of experience in physical rehabilitation, having spent the majority of her career with the University of Maryland Medical System. She later transitioned into assisted living, where she spent over five years with Brightview Senior Living, supporting residents with personalized care and enhancing their quality of life. Her passion for senior care is rooted in helping individuals maintain dignity, independence, and meaningful daily connections. As a lifelong Maryland resident, she recently returned to Harford County, where she enjoys life with her two rescue dogs.
Business Office Manager
Jennifer Metevia
Jennifer Metevia, Business Office Manager at Forest Hill Heights has a background in healthcare for over 30 years. Her job consists of many roles, but mainly resident billing, payroll and maintaining administrative systems. She works closely with all departments to make sure office operations and procedures are in order, to ensure organizational effectiveness and efficiency.
Recreation Director
Stephanie Frank
Stephanie Frank, the Recreation Director for Forest Hill Heights has been in healthcare for over 6 years and she has been interested in creative projects all her life. Forest Hill Heights offers her the ability to share her artistic talents with the residents each day. All the Team members pride themselves on bringing joy and sunshine through creativity and purpose.
Culinary Director
Heather Roberts
Heather Roberts has been a valued member of the Forest Hill Heights team since 2018, beginning her journey as a teenager working as a server in the Dining Room. Her dedication and hard work have seen her rise through various roles in the culinary department, from dining and dishwashing, to eventually becoming a chef. Heather’s goal is to give the residents a world class dining experience. This includes having compassionate staff serving the residents, four weeks of restaurant-oriented menus, with various food choices that change seasonally, and knowledgeable chefs who can accommodate all types of diets. Heather’s connection to Forest Hill Heights is especially meaningful, as her grandmother lived here for over two years, allowing her to work closely with a beloved family member.
Maintenance Director
Ben Jenkins
Ben Jenkins, Maintenance Director at Forest Hill Heights oversee laundry and housekeeping as well. He has worked at FHH for 4 years now. For the part 10 years, he has been working in senior living in Maintenance. Forest Hill Heights is unique and special to Ben because of the family-feel between coworkers and residents. Ben loves it here as he gets to know the residents while helping in their daily lives.
More Members of the Team
Supporting Residents and Families Through Every Stage of Care
The 30 Year Club
Wanda Holdsworth (Dining Room Coordinator)
The 20 Year Club
Debbie Schmidt (Laundry Aide)
The 10 Year Club
Nicole Chernick (Nurse)
Rachel Jones (Nurse)
Kelly Bays (Receptionist)
John Schaaf (Housekeeper)
John Schaaf (Housekeeper)
Michelle Crandall (Housekeeper)
The 5 Year Club
Elizabeth German (Certified Med Tech)
Natalie Ritter (Certified Med Tech)
Benjamin Jenkins (Maintenance Director)
Lynn Whiteman (Laundry Aide)
Barbara Blair (Receptionist)
Heather Roberts (Dietary Director)
Building Trust
Why Families Trust the Team at Forest Hill Heights
Families choose Forest Hill Heights because of the relationships we build with residents and those who love them. Our team takes the time to understand each resident’s unique needs, preferences, and routines so we can provide truly personalized support. Through compassionate care, open communication, and a commitment to treating every resident like family, we help create confidence and peace of mind for families every day.
What Families Are Saying
“Forest Hill Heights is AMAZING! Lovely facility, caring, knowledgeable and super dedicated staff. Everything I could want for my dad. I have such a sense of relief knowing he’s there and being cared for with kindness, respect and expertise in his issues! The staff made every part of the process of moving in and getting my dad settled easy and stress-free. Forest Hill Heights is a gem in the heart of Harford County”
By Amy M
How We Can Help
Connect With Our Community
Whether a family is exploring assisted living, memory care, respite care, or enhanced levels of care, our team is here to help guide them every step of the way. We are proud to provide personalized support, meaningful connections, and a welcoming community where residents can thrive.