We are open for family visitation! All visits must occur in the resident’s room. Wearing face masks are highly encouraged.

For more information on our COVID-19 protocols and visitation guidelines, please call us at 410-893-3070.

Meet Our Staff


Our team is here to help you every step of the way.

At Forest Hill Heights, we’ve put together a team of passionate healthcare professionals with years of experience. We are dedicated to the humanity, dignity and well-being of residents entrusted to our care, and our team acts more as a family than just coworkers.

Administrator/Area Operations Director

Chrissy Smith

Chrissy Smith has worked within the walls of Forest Hill Heights for 20 years.  She started in the Dining Room while still in high school working as an Evening Server and Dining Room Coordinator.  She then moved to the Recreational department as an Activity Aid.  After graduating from Towson University, she then left for several years, however, remained in health care working as an Adult Day Care Recreational Director.  Just a few years later the opportunity to return to where she started as the Recreational Director, allowed her to return to her roots which is where she has remained to this day.  Chrissy worked her way up to the Marketing Director and at the time of change of managing companies to the Hamister Group, she was promoted to the Administrator.  In 2021 Chrissy was promoted to the Area Operations Director Role and is currently overseeing 5 properties to include Forest Hill Heights

Assistant Administrator

Mikaela Jackson

Mikaela Jackson have been working in senior living since she was 16 years old. She started as the Recreation Director at Forest Hill Heights in 2017 and then as Business Office Manager and now she is the Assistant Administrator. She along with her team works every day to make it the best it can be for the residents. They will do anything to make them Smile.

Director of Personal Care

Rachel Jones

Rachel Jones RN, CM, DN and Director of Personal Care at Forest Hill Heights started working here 11 years ago as a server in the dining room while she was in high school. After her high school, with the encouragement of one of the residents who was a retired nurse, Rachel worked her way up through the nursing department as a Personal Care Aide, CMT, LPN Floor Nurse and now RN and Director. Her role is to oversee all medical aspects of residential life.

Something special about her is that her grandmother lived at Forest Hill Heights for 4 years and that gave her a unique perspective on resident life at Forest Hill Heights. FHH has become her home away from home with all her time here. She considers all her coworkers and the residents her family too and she strives to always have her doors open to staff, residents, and families. The nursing department at FHH aims to provide the most personalized care for your loved one.

Assistant Director of Personal Care

Brittany Dieren

Brittany Dieren, LPN and Assistant Director of Personal Care at Forest Hill Heights. She has worked for FHH for almost 2 years now as a Nurse, but she was here several years prior to nursing school, working as a CMT. She is currently in the RN program and cannot wait to graduate. Her role is to work closely with the Director of Personal Care Rachel Jones, to provide residents with the utmost care. The nursing department at FHH strives to provide compassion and excellent personalized care to all residents.

Sales & Marketing Department Representative

Susan A. Goad

Susan A. Goad, Sales and Marketing Department Representative at Forest Hill Heights joined the community in January 2022 after 20 years of working for and partnering with physicians, hospitals, and therapy practices. Her experience includes community education, program development, marketing, and administration. Her passion has always been helping seniors and families improve their health and quality of life by connecting them to valuable resources and solutions. Forest Lakes has been her home since 2006 and she resides there with her husband, three girls and dog Tucker. Susan is proud to be a part of the Forest Hill Heights and to be serving the Harford County and surrounding areas.

Maintenance Director

Ben Jenkins

Ben Jenkins, Maintenance Director at Forest Hill Heights oversee laundry and housekeeping as well. He has worked at FHH for 4 years now. For the part 10 years, he has been working in senior living in Maintenance. Forest Hill Heights is unique and special to Ben because of the family-feel between coworkers and residents. Ben loves it here as he gets to know the residents while helping in their daily lives.

RN Case Manager

Tracy Wise

Tracy Wise, very experienced Register Nurse is relatively new staff member but has a vast knowledge base. Her previous specialty was in home care and she as Case Manager, would work with family and patients to develop a plan of care that was best suited. Tracy’s professional accomplishments include developing programs for wound care, home health aides and safety for seniors. She is excited to apply her knowledge, develop new goals, and continue to learn. Tracy is passionate, devoted RN, and who wants to give laughter, promote health and joy back to the residents.

Business Office Manager

Jennifer Metevia

Jennifer Metevia, Business Office Manager at Forest Hill Heights has a background in healthcare for over 28 years. Her job consists of many roles, but mainly resident billing, payroll and maintaining administrative systems. She works closely with all departments to make sure office operations and procedures are in order, to ensure organizational effectiveness and efficiency.

Culinary Director

Rose Jorgenson

Culinary Director at Forest Hill Heights, Rose Jorgenson’s goal is to provide nutritious, restaurant-oriented meals in the Dining Room. Rose makes sure the menus are updated frequently and change seasonally to keep the meals interesting and to appeal to different tastes. The Dining Room is treated like a restaurant but also allowing each resident to have someone to eat with, which is a great way to increase socialization and enjoyment.

Rose is a lifelong resident of Harford County and was very fortunate to have their mother live here at Forest Hill Heights for 6 and a half years. Rose’s team and they themselves aim to provide a pleasant and clean atmosphere so that each resident can enjoy the mealtimes.

Recreation Director

Stephanie Frank

Stephanie Frank, the Recreation Director for Forest Hill Heights has been in healthcare for 5 years and she has been interested in creative projects all her life. Forest Hill Heights offers her the ability to share her artistic talents with the residents each day. Al the staff members pride themselves on bringing joy and sunshine through creativity and purpose.

Other Staff

Our Other Experienced Staff Members

The 30 Year Club

Wanda Holdsworth (Dining Room Coordinator)

The 20 Year Club

Gail Piccolo (Receptionist)
Bobby Bishop (Dishwasher)
Debbie Schmidt (Laundry Aide)

The 10 Year Club

Nicole Chernick (Nurse)
Kelly Bays (Receptionist)
John Schaaf (Housekeeper)
Beth Stringfellow (Receptionist)

The 5 Year Club

Michelle Crandall (Housekeeper)
Mary Lynch (Nurse)
Lori Hensley (Housekeeper)
Nicole Smith (Personal Care Aide)